Refund Policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item. Returns must meet certain conditions: your item must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase. To initiate a return, contact us via featwellmx2@gmail.com. Please note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. We do not accept items returned without a prior return request.

For any return-related inquiries, feel free to contact us at featwellmx2@gmail.com at any time.

Damage and Issues Please inspect your order upon delivery. If any items are defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gas products. If you have questions or concerns about a specific item, please contact us.

We regret that we cannot accept returns for promotional items or gift cards.

The quickest way to ensure you receive the desired item is to return the original purchase and place a new order once the return is accepted.

EU 14-Day Cooling-Off Period
Notwithstanding the above provisions, if the goods are shipped to the EU, you have the right to cancel your order or return the goods within 14 days without giving any reason. As stated above, your goods must be in the same condition as when received, unworn or unused, with tags attached, and in their original packaging. You must also provide the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect your returned item to inform you whether your refund has been approved. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card company may also require time to process and post the refund.
If you have not received your refund within 15 business days after we approve your return, please contact us at featwellmx2@gmail.com.